Privacy Policy
Nuroflyers CIC is committed to protecting your privacy and handling your data responsibly — especially given the sensitive nature of the information families share with us.
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What we collect
When you contact us, request support, or use our website, we may collect: your name, email address, phone number (if provided), and details about the support you're seeking, including information about your child where relevant.
Why we collect it
We use this information solely to respond to your enquiry, provide support, and improve our services. We do not sell or rent your data to third parties.
How we store it
Your information is stored securely and accessed only by team members who need it to support you. We retain data only as long as necessary to provide support or as required by law.
Your rights
Under UK GDPR, you have the right to access, correct, or request deletion of your personal data at any time. To make a request, contact us at hello@nuroflyers.org.
Children's information
Where families share information about a child, we treat this with the same confidentiality and care as all personal data, and only use it to provide relevant support.
Cookies
We use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site, so we can improve it. This may include information such as pages visited, time spent on the site, and general location. You can control or disable cookies through your browser settings. We do not use cookies to identify you personally.
Changes to this policy
We may update this policy from time to time. The most recent version will always be available on this page.
Nuroflyers CIC is a Community Interest Company registered in England and Wales, company number 17004297.
Contact us
If you have questions about this policy, contact hello@nuroflyers.org.